"Great Experience"

Luis in the service department was awesome. He was very helpful and responsive. He gave me a very nice TL loaner car... because of that car I ended up trading in my MDX for the TL the next day :) All around great experience at David McDavid from Luis in the service department, Rebekah in finance and Tony who sold me the new TL.

Angela Wilmoth

"I couldn't have asked for better service"

Everyone I talked to at the dealership went out of their way to provide good service. Michelle, my service consultant, was especially thorough and helpful. The lead technician even drove with me to verify a concern was addressed, then offered to clean my windshield. I couldn't have asked for better service.

Dan Sibert

"Right on target"

Everyone is very nice and I even price shopped my work to make sure I wasn't getting "ripped off at the dealer". Your price was right on target. Thanks!

Pam M.

"100% Satisfied"

Anytime I go there I always was greeted promptly and I am 100% satisfied with the service.It was even nicer that you didn't even charge anything for our Honda. Raj you're doing a great job there.We are very happy that people like you work there.Thank you very much for a great service.

Thomas John

"Wonderful"

Luis was wonderful. I made my appointment last minute and David McDavid was able to still get me in the same day and I was there less then an hour. I was informed through out the service. And it was a treat to go out to my car and have it washed and vacuumed. Thank you!

Joyce Christman

"Acura Rocks"

Acura's service and employees are Great. Everyone was very kind to me. I needed an inspection sticker,they put it on. They took me to work and called when my car was ready, and then picked me up to get it. You all are awesome. My next car will be an Acura. I love my car (Acura Rocks)

Kay Bennett

"Excellent Amenities"

The experience was excellent. Service activities and costs were explained up front and the car was ready early. I waited for the car and the dealership amenities were excellent. Michelle did a great job of taking care of me and my MDX.

Michael Erspamer

"Amazing"

Phillip was amazing in taking care of the battery issue with my Acura. He is very courteous and friendly. He actually put a rush on my car service and it was ready in 30 minutes as against the estimated 1.5 - 2 hours!! I am very satisfied with the level of service I received on my recent visit.

Pranay Srivastava

"Professional"

Phillip Reyna was very professional and helpful in explaining what was needed to service my vehicle. I appreciate his understanding when I was late for my appointment. My vehicle required expensive service and would not be ready until late evening on Friday, he provided me with a loaner and explained the feature of the new TL. Much appreciated and thanks for the customer service and professional staff.

Rita Ladson

"Exceptional Service"

David McDavid offers EXCEPTIONAL service. Whether it is basic or major maintenance, they treat you very well and always try to help. I've bought my last three cars from here and will definitely purchase again from David McDavid. 

Chad Cross

"The service is special"

Michelle Raygo is my Service Consultant, and she does a great job of getting people in and out of the Service Dept. Michelle told me that it would take about 1 hour and 15 minutes to complete the service on my MDX. In less than an hour, it was done and I was on my way. I am a long time customer of David McDavid for a reason - the service is special. I'll never go anywhere else, as long as people like Michelle are running the show.

James Akridge

"Excellent Service"

I very much appreciated the extra effort put into cleaning my vehicle before returning it to me. My front tire rims were very grimy dirty and I just hadn't found the time lately to clean them myself. Thank you for your excellent service.

Nancy Campbell

"First Rate"

I can't say enough about the service I received at McDavid Acura! My MDX wouldn't start when I was out and about with my two children. I called the dealership, they accessed what they thought was wrong (battery)over the phone, they sent someone to jump me off and had a technician stay in order to change my battery out so I wouldn't have to leave it overnight. All of this was done before a tow truck could even arrive. I appreciate them so much and their customer service was first rate.

Amanda Newman

"Great Customer Service"

I am writing to comment on the great customer service I received while at McDavid Collision Center.  I was definitely satisfied with the work performed on my vehicle along with the updates that I was getting throughout the whole process.  I meant to write these comments after I received my vehicle, but I had misplaced the paper work they had given me and upon finding it today I still felt that they should be commended for their work.

David Nunez

"Best Experience"

We have an older Acura and it seems like the mechanic we go to can always take an oil change and find ten other things we have to fix, making an $800 - $1000 quarterly bill. When we took it to your location with issues for the SRS light, we were expecting other "mysteries" to be uncovered. We were happily surprised there was no charge (under warranty), it was ready when promised, AND it was cleaned!!! Michael helped us and he was extremely polite and helpful. BEST experience we have had in a long time!!!

Amy Vaughan

"Excellent Service"

Called my service advisor when I realized I forgot somrthing in teh car, he called me back within the hour with my item in hand and was putting it in the mail to me. Excellent service, Thank you

Gregg Saunders

"Friendly and Professional"

My service consultant pointed out something that needed to be fixed that was under warranty, which I really appreciated. The staff at David McDavid is so friendly and professional that it is always a pleasure to visit. And the comfortable waiting room, coffee, and snacks are much appreciated.

Lisa Myers

"Great Car, Great Service"

This service department is super. Felix is easy and relaxed, very knowledgeable about car mechanics and explains things in easy to understand terms. As a woman I never feel intimidated. I will buy another Acura in the future - great car; great service.

Paula Jameson

"Kind"

I was very impressed with Luis Mancia. He is a very kind and intelligent man; a pleasure to deal with.

Elio Porto

David McDavid Acura of Austin 13553 North Highway 183, Austin, TX 78750-2207

 Great Personnel and great atmosphere - May 5, 2010

As an outsider looking in I would highly recommend this dealership to all freinds and family. It speaks volumes when I see the General Manager Sonia Heredia pick up the phone to call a customer because they had an issue with their title through the state of Texas. I also have watched the sales managers Patrick, Clifton and Jason go above and beyond to try ad rectify any problem a client has.If you have even considered a used acura, new acura or certified acura this should be your first stop.

J

Chad:

I had my Ford Excursion in for repair to the front bumper.  This is the second time we used your facility for repairs.  The service and workmanship at your facility is impeccable, and we are very satisfied with both job and customer service we have gotten from you and David McDavid auto group.

 Thank you for the outstanding quality on both service and workmanship.

 Sincerely,

 Arild Kolsrud

AK

I write because my experience at McDavid Collision was extraordinary.  My car, a 2004 TL, suffered pretty serious front end damage on 2/12 and was towed in on 2/14.  Bonney has told me that Chad would be managing my repair and would call with an initial estimate.  He called late on the 14th to say the car had arrived but that the shop was short of staff so he wouldn't be able to examine the car until the next day.  He did call the next morning with a thorough description of the damage, a figure that proved accurate, and an estimate that the work itself would take two weeks and that if parts were available the car could be ready by 3/9.  I called Chad on 2/24 to check on progress.  He said that everything had gone well and that he was now aiming for 3/4.  On the morning of 3/4, before I'd had a chance to call, Booney called me to say the car was ready.

The work itself was impeccable, The fit, finish, and paint match are excellent, as fine as on the original vehicle.  And after three days of driving, there is not a hint of mechanical difference.

I've been through half a dozen collision repairs, and have never experienced anything like the thoroughness, meticulousness, and courtesy ­­the complete professionalism of McDavid Collision.  Nor can I imagine being more impressed and pleased with their work.  I would take my car back to them without hesitation, and recommend them without qualification.

Most sincerely,

Jonathan Bober

Jonathan Bober

"Thank you"

All the current service consultants make me feel special. They know me by sight. Anyways, I always have a pleasant time with them. I appreciate your services.

L. Pena

"My car was ready early."

When I marked that my car wasn't ready by the original time promised, I marked it because my car was ready early! I was about 20 minutes late for my 7:00am appointment. Michelle told me that it would take about 1.5 hours. Michelle came to me before 8:00 to tell me that they had finished my car early! I paid and was out of the dealership by 8:05! They even provided me with a breakfast casserole and pancakes for breakfast while I waited! Very impressed and appreciative!

Portia Hausmann

"They take care of me"

Raj, Luis and Michelle always greet me. Although my car is out of warranty I still bring it in for even minor maintenance such as an oil change because I am taken good care of.

Stephen Tays

"Exremely Helpful"

Phillip was extremely helpful, and even had my car ready an hour early! They replaced or updated the Bluetooth capability in my car because of recurring pairing problems I'd been having. I can't say yet if it fixed the problem, but so far the pairing is working well. I won't know for a couple of weeks whether it fixed the issue.

Derek Kamp

"The Best"

Michelle Raygo is the best. I was in and out in no time. She updated me for my next visit on what my vehicle needed, which was nothing except for an oil change. I appreciate the rating chart used on where your vehicle is for brakes, tires, etc.

Norma Burke

"Best in the business"

The David McDavid Service team is the best in the business. I wouldn't think of taking my car to any other dealer for service. They focus on the customer and provide top notch service every time.

Bruce Greiner

"Extremely Efficient"

I was having a recurring pairing issue with the Bluetooth feature in my TSX. Phillip greeted me immediately and said it would be about 90 minutes for the service. I seated myself at one of the work cubes and began working via their WIFI connection. Phillip came back in 35 minutes and said the car was ready early.

Their service department is extremely efficient, professional and courteous. I would recommend McDavid Acura highly.

Derek Kamp

I love coming to a car service place that doesn't try to take advantage of you and trick you into doing unnecessary maintenance.

Sarah Wittenauer

"McDavid Service is the best!!"

Luis, Raj, Michelle, Menlo...what would I do without them!?! Not only are they all wonderful people and customer service folks, McDavid Service is the best! I will not go anywhere else. Very grateful to these guys and for this establishment; they've made owning an Acura easy and fun.

Selina Rhoads

"Awesome"

My service advisor, Michael Condrey, was wonderful and answered all of my service questions quickly and easily. Your staff is awesome!

Sue Reichert

"Informed"

As always, Luis was professional, informed me along the way to the status of my car and very sweet.

Wendy Dworkin